Shipping policy

Amee Jane Advanced Skin products are available exclusively to approved customers.
If you are an existing client, you may place your order directly through our clinic or by contacting us for assistance. New customers may be required to complete a Skin Health Analysis prior to approval to ensure product suitability and safety.

Order Processing

All orders are processed within 1–3 business days once your order has been confirmed and approved.
You will receive a confirmation email once your order is ready for pickup or dispatch.

Shipping Options

We offer the following delivery methods within Australia:

Pickup: Orders can be collected from our new clinic at
1/42 Argyle St, Camden NSW 2570, Australia
Pickup appointments can be arranged during clinic hours.

Australia Post Shipping:
All shipped orders are sent via Australia Post with tracking provided.
Standard delivery times may vary depending on your location.

Please note that we do not currently ship internationally.

Shipping Fees

Shipping fees are calculated at checkout based on your order weight, size, and delivery location.
Pickup orders do not incur any shipping fees.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.
You can use this number to track your delivery directly through the Australia Post website.

Delivery Delays

While we strive to ensure prompt delivery, unexpected postal delays may occur.
Amee Jane Advanced Skin is not responsible for delays caused by postal service disruptions or events beyond our control.

Damaged or Lost Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us immediately at [insert contact email] so we can assist you with an investigation through Australia Post.

Contact

For all shipping and order enquiries, please contact:
Amee Jane Advanced Skin
1/42 Argyle St, Camden NSW 2570, Australia
Hello@ameejaneadvancedskin.com.au
0466 505 790